Our goal is to provide quality service and ensure a satisfactory experience for all our customers. To maintain efficiency in the planning and organization of our tours, we have established a cancellation policy which we detail below:

Cancellation Deadline:

Customers have the flexibility to cancel their tour reservation without any penalty if they do so at least 48 hours before the scheduled start time of the tour. Cancellation within the Deadline:

If a customer decides to cancel their reservation within the 48-hour period before the tour’s start time, a penalty of [insert percentage]% of the total tour cost will apply as a cancellation fee. Cancellation Process:

Cancellations must be made in writing, preferably via email or through our online booking system. In the case of cancellations via email, it is essential for the customer to receive confirmation of the cancellation from our team. Refunds:

Refunds will be processed according to the cancellation policy. The refunded amount will be calculated after deducting the applicable cancellation fee, if any. Refunds will be issued within a reasonable timeframe after cancellation and will be credited to the same payment method used for booking, unless otherwise agreed with the customer. Cancellation by the Company:

In exceptional cases, such as extreme weather conditions or unforeseen circumstances, we reserve the right to cancel a tour. In such situations, the customer will be offered the option to reschedule the tour for another date or receive a full refund without any penalty. Exceptions:

Exceptions to this policy may be considered in cases of emergencies or extraordinary circumstances. Customers should contact our customer service team to discuss any exceptional situations. Notification of Changes:

We are committed to notifying customers of any changes to the tour schedule as soon as possible, including cancellations or modifications. This cancellation policy has been designed to balance the need for flexibility for our customers with the importance of maintaining the operational viability of our tours. We appreciate the understanding and cooperation of our customers regarding these policies. If you have any questions or need further information, please do not hesitate to contact our customer service team.